Mercedes me connect: what is it and how does it work? - Concesur Group

In an increasingly interconnected world, Mercedes Benz offers you the possibility of having access to a world of functions and services related to your car from your cell phone. Whether you have a new or older Mercedes Benz, with the Mercedes me App you can manage different functions related to your vehicle quickly and intuitively.

Can't remember where you left your Mercedes parked? Want to know if the doors are locked or adjust the climate control temperature while having breakfast? With Mercedes me connect you can do this and much more from your smartphone. Mercedes me connect is free and connects your Mercedes with your mobile, your home, and with useful digital functions and services. Discover everything the Mercedes Benz mobile app can do for you.

Mercedes me connect: how to connect?

Before you can start enjoying the connected services of your Mercedes Benz, you must have access to the app. To connect the Mercedes me App you must download it free of charge from the official Google Play and Apple App Store. Once the download is complete, the registration process begins. For this, you need to have a Mercedes me ID. If not, you can create the account free of charge with your personal data.

If you already have a Mercedes me ID account, you can log in to the Mercedes Benz app. The last step will be the linking of your car with your smartphone. This process is taken care of by our Grupo Concesur After-Sales Service Advisors. Go to your nearest dealer and bring with you the following data and documents:

• National Identity Card / Passport.
• Certificate of registration of the automobile.
• Email address of your Mercedes me account.

Once our advisors have linked your Mercedes with your Mercedes me account, you can start enjoying all the services offered by the application. Remember that you can select the functions you want in the Mercedes me portal, modify your data and choose your favorite Mercedes Benz Concesur Official Service.

How does the Mercedes me app work?

The operation of Mercedes me connect is similar to other applications available on the market. You can access the different functions and services of your Mercedes conveniently and quickly from your phone. The possibilities are almost endless and affect different areas dedicated to comfort, navigation, safety, after-sales service or infotainment.

With Mercedes me you can park remotely, check the status of the vehicle or start the engine remotely. It also puts at your disposal an on-board wellness assistant, real-time traffic information, vehicle monitoring, route planning, digital radio, integration of mobile devices (Apple CarPlay and Android Auto), the Mercedes me Charge assistant for recharging electric and plug-in hybrid cars, maintenance management and Tele-diagnosis, among many other connected services.

The possibilities are extensive and allow you to get the most out of your Mercedes Benz from a smartphone. Convenient, fast and very intuitive, you can book an appointment at the workshop, manage an accident or breakdown, know the state of charge of the battery of the electric Mercedes models or turn your car into an office on wheels.

Basic functions of Mercedes me connect

To all the services described above, you can add the basic functions of Mercedes me connect for free. The app provides access to relevant information about the vehicle and its status. For example, you can unlock the doors or roll down the windows from your cell phone, as well as plan your route and send it directly to the navigation system. These are all services designed to make your day-to-day life easier:

• Remote control for windows and doors.
• Anti-theft alarm.
• Check the status of the vehicle, its GPS position, engine levels, fuel or cargo status, etc.
• Pre-climatization of the interior of your Mercedes Benz remotely.
• Send2Car: plan your route and send it to the navigator from your cell phone.
• Mercedes me Eco Coach: your assistant for adopting an eco-friendly driving style.
• Mercedes me Charge: access to charging stations easily and conveniently from the Mercedes me App.
• Assistance in case of vehicle theft.
• In-Car Office: turn your Mercedes into an office, organize your mail, appointments and tasks without taking your hands off the wheel.
• Real-time traffic information.
• Mercedes me road book.
• Mercedes me Service: conveniently book the date of the next service.
• Digital payment for refueling.

Extends the services of the Mercedes Benz application

Use only what is really important. Mercedes me allows you to configure the application to include only the functions and services that are really useful for your daily life. In this way, you can customize the app by adding or removing available functions. Through the Mercedes me Store you can purchase licenses for those services that are really useful to you (some connected services can only be activated if your Mercedes Benz is compatible).

You will have access to additional features such as automatic high beam headlights, rear axle steering with wide wheel steering angle or fast charging at a reduced rate from IONITY via Mercedes me Charge. Licenses last between 1 and 3 years, and you can renew them whenever you want or add new services.

Mercedes me Adapter: adapted to your Mercedes

What if your Mercedes Benz does not have the MBUX infotainment system? Don't worry, Mercedes me is also available for older models via the Mercedes me Adapter system. This practical solution gives you access to the connected services of the mobile app via an adapter available for Mercedes Benz vehicles from model year 2002 onwards.

To activate it you need to register on the Mercedes me Portal, download the Mercedes me Adapt App on your smartphone and install the Mercedes me Adapter. This solution consists of an OBD-2 adapter that connects to the vehicle. Through Bluetooth connection you will be able to link your Mercedes and your phone and enjoy the following connected services:

• Vehicle status, fuel level or electric autonomy.
• Contact your authorized Mercedes Benz Concesur workshop whenever you want, by phone or e-mail.
• Parking and finding parking.
• Road book.
• Gas station locations and fuel prices.
• Maintenance schedules and warning of anomalies.
• Configuration of your Cockpit and Driver Score.
• Tele-diagnosis.

Mercedes me is chargeable for certain functions and connected services. However, the licenses come at an affordable price that you can comfortably pay to benefit from all the advantages offered by the Mercedes Benz smartphone app.

Mercedes PRO connect: also for fleets

Mercedes me online services are also available for Mercedes vans through Mercedes PRO connect. This system enables communication between fleet managers, drivers and vehicles, thus facilitating access to the most important information about your vans. Thus, Mercedes PRO connect includes the following functions:

• Optimized assistance in workshops.
• Remote vehicle diagnostics and tele-diagnostics.
• Efficient vehicle management.
• Improved navigation.
• Real-time traffic information.
• Remote control of the vehicle.
• Remote charging management for Mercedes Benz electric vans.
• Mercedes Benz Van Uptime (exclusive for Sprinter): prevents unplanned downtime and ensures maximum van availability.
• External supplier interface.

Discover all that the Mercedes me connected world can do for you and start benefiting from all its functions and services. At Grupo Concesur's facilities, our experts will advise you on its operation, activation, service management and will facilitate the link with your Mercedes Benz.