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Quality and Environmental Policy

Concesur Group:

Grupo Concesur was established in Seville in 1973 as a family business group, basing its main activity in the automotive sector, being the star brand Mercedes-Benz. Our objective is clear: quality is our commitment. To this end, Grupo Concesur carries out, maintains and develops the Integrated Quality and Environmental Management System, based on the UNE-EN-ISO 9001:2015 and UNE-EN-ISO 14001:2015 standards, in addition to the Management System in its tachograph technical center (Type III Center: Installation, activation, inspection, verification, periodic control, calibration and repair of the installation of digital tachographs VDO, Stoneridge and Actia and Intellic EFAS, and intelligent tachographs brands VDO, Stoneridge and Intellic EFAS) based on UNE 66102:2019, to obtain services of excellence, oriented to customer service and continuous improvement of our work processes, methods of action and in our relationship with stakeholders, through the establishment and periodic review of our quality and environmental objectives.

These management systems commit to high quality standards in its products and services, recognizing that compliance with its customers and exceeding their expectations is a responsibility of the entire organization, adopting as a frame of reference the principles and values reflected in the Quality and Environmental Policy of Mercedes-Benz España, S.A.U., basing it on the following pillars:

 - Our DNA: Company values

Values, passion, respect, integrity and discipline are a fundamental part of our DNA and determine each of our internal and external actions, with special dedication to compliance with legal requirements and other requirements that affect the organization, and that are applicable to the services developed and the environmental aspects produced by the activities and services of our company.

 - Innovation for sustainability

Focusing on emission-free driving, the Concesur Group attaches particular importance to environmental protection and pollution prevention from a balanced point of view with socio-economic aspects.

The organization's objective is to position itself as socially responsible and to positively reinforce its image with customers and suppliers.

 - People are the key to our success

The success of the Concesur Group is based on the people who are part of this great business project. To involve employees and other stakeholders in this policy by disseminating it through effective channels, promoting an organizational culture that prioritizes the quality, training and safety of the people who make up the company and the protection of their personal data . We define career plans, because the exclusivity of our projects is completed with the excellence in the service provided in all our vehicle sales and after-sales centers, thanks to specialized professionals.

 - Our facilities

  • Concesur, S.A. (Alcalá de Guadaíra and Dos Hermanas)
  • Concesur Trucks, S.L. (Alcalá de Guadaíra and Santa Fe)
  • Fervial Automoción, S.A. (Kansas City-Sevilla)

- We are prepared for the future

Maintain transparent communication with customers, measure their level of satisfaction and establish mutually beneficial relationships that ensure competitiveness and profitability. Through the safety and connectivity of our vehicles, we offer comprehensive product and service solutions tailored to each individual or professional customer. Our customers are our priority.

This is why Grupo Concesur seeks to differentiate itself and works to achieve the highest goals. Aware that, through the continuous and well-performed work of the people who make up the organization, with optimism, we manage to perform tasks every day with the quality required by the brand, in an increasingly complex, demanding and constantly changing environment.

Mr. Joaquín Fernández-Vial
President Concesur Group