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Privacy Policy and Legal Notice

 

Who is responsible for the data?

In accordance with the General Data Protection Regulation or Regulation (EU) 2016/679 (hereinafter "GDPR") and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter "LOPDyGDD") the following companies act jointly in the processing of your personal data (hereinafter "Correspondents"):

  • CONCESIONARIOS DEL SUR, S.A. (hereinafter "CONCESUR"), with CIF: nº A41032848
  • FERVIAL AUTOMOCIÓN, S.A. (hereinafter "FERVIAL") with Tax Identification Number: A90163049
  • CONCESUR TRUCKS S.L., with CIF: B90375296
  • AUTOMARES S.L. with CIF: B41261330
  • Servinsa Truck SL with CIF: B11686854
  • CLASSIC CARS DEL SUR, S.L.U (hereinafter "CLASSIC CARS") with CIF: B91693994
  • CAMEBE S.A. with CIF: A41610676
  • VIALSUR with CIF: B90425521

The common postal address for the Correspondents is Carretera Sevilla - Málaga, km 5.5, 41500 Alcalá de Guadaira (Seville). The contact telephone number is: 955 63 44 00

The representative for the protection of personal data of the Correspondents is Ignacio Fernandez with whom you can contact in case of need through the following e-mail address PROTECCIONDEDATOS@GRUPOCONCESUR.ES. If you wish to contact one of the correspondents in particular, you only have to indicate the identity of the company you wish to contact in the "subject" of the e-mail.

The companies identified above act as Joint Controllers for the processing of your Personal Data:

  1. That you provide through the https://www.grupoconcesur.es/ Web Site (the "Web Site");
  2. That you provide as a result of the request for information and/or contracting of any product or service offered by the Correspondents through the web, by telephone call, e-mail or in person at the facilities of the Correspondents.
  3. Those accessed as a result of your browsing (for example, the IP of your computer or any other unique identifier of your device), in accordance with the cookie policy available through the following link https://grupoconcesur.es/politica-de-cookies/.
  4. As well as those related to the formalization of questions, suggestions, requests and/or complaints that may be made through the Web Site or by e-mail info@grupoconcesur.es (hereinafter, the "Data").

 

For what purposes do we process your personal data?

The Correspondents inform the USER/CUSTOMER that they will process his/her data for the following purposes:

  • CONCESUR, FERVIAL, AUTOMARES, CLASSIC CARS, Servinsa trucks S.L. and CONCESUR TRUCK will process your Data in order to provide you with information about vehicles in which you are interested, as well as to carry out the procedures and formalities related to the reservation of vehicles, the request for a test drive of the same through the website or their sale. Also, the above companies will process your data for the provision of workshop service and sale of spare parts of vehicles in which the customer may be interested.
  • CAMEBE will process your data in order to respond to your request for spare parts and other products offered by the company.
  • VIALSUR will process your data in order to attend your request for an appointment and/or workshop services.
  • In case you have given your express consent, the Correspondents will additionally process your data for sending commercial information about products and/or services and/or advertising about promotions or offers that may be of interest to you, by e-mail or other equivalent means of electronic communication or telephone call.

In order to be able to offer you products and services according to your interests and to improve your user experience on our website, we will create a "marketing profile" based on the information provided. No automated decisions will be made based on this profile.

  • With respect to the Personal Data contained in questions, suggestions, requests and/or complaints, the purpose of the treatment by the Correspondents will be the attention and response to your request.

Likewise, in case of obtaining your express consent, the Correspondents will transfer your personal data to other companies of Grupo Concesur (which will be identified below), to CONCATSA CORREDURÍA DE SEGUROS, S.L. (hereinafter "CONCATSA"), to other companies of Grupo Daimler and/or the Mercedes Benz Official Network (which will be identified below), so that they may, in turn, send you advertising communications about their products and/or services that may be of interest to you.

 

What is the legitimacy for the processing of your data?

The processing of your data is carried out by the Correspondents in accordance with the following legal bases established in the RGPD:

GDPR: 6.1.b) Processing necessary for the performance of a contract to which the Customer is a party or for the application at the Customer's request of pre-contractual measures.

RGPD: 6.1.f) Processing necessary for the satisfaction of legitimate interests pursued by the data controller. Specifically, the sending of advertising or promotional communications by the Correspondents will be based on legitimate interest, by application of the exception provided in Article 21.2 of the LSSI, when there is a prior contractual relationship with the Customer.

RGPD: 6.1.a) Express consent of the User / Customer for the processing of their data for one or more specific purposes. Specifically, it will be carried out in any case based on obtaining the consent of the User / Customer: (i) the sending of advertising or promotional communications when there is no prior contractual relationship with the User; (ii) the communication of User / Customer data to other companies of Grupo Concesur, CONCATSA, to other companies of Grupo Daimler and/or the Official Mercedes Benz Network (which are identified below); (iii) the processing of personal information to respond to queries, complaints and/or suggestions sent by the User or Customer, being considered for this purpose that such request implies an express consent of the interested party to the processing of his/her data to meet his/her request by the Correspondents.

 

What data are processed?

The categories of personal data to be processed by the Correspondents are: name and surname, postal address, telephone, e-mail, those that could be provided in the context of a query, complaint or suggestion by the User or Customer, as well as data relating to the vehicle: such as the make, model of the vehicle, purchase interest, purchase estimate, combustion, financing, car to be delivered in exchange, condition of the vehicle.

In order to attend to your request in relation to the services offered on the Website, the User must fill in the data requested on the forms. The fields marked with an (*) are mandatory and their absence or incorrectness will prevent us from providing the requested services.

The Correspondents, in order to protect the data provided, will establish the technical and organizational measures it deems appropriate to prevent third parties from accessing them.

 

How long will we keep your data?

The data collected will be kept only for the time strictly necessary to serve the purpose(s) for which they were collected. Specifically:

  1. Regarding the data provided for the contracting of services: for the duration of the contractual relationship, and/or while the legal guarantee applicable to the products or services being contracted is in force.
  2. In relation to the processing of data for the sending of advertising or promotional communications, without prior contracting of services, as long as the User does not revoke the consent for the processing of data by the Correspondents or by the companies to which their data have been transferred for processing for the same purpose.
  3. With respect to the personal information provided in consultations, complaints and/or suggestions, it will be kept while an answer that satisfies the interests of the User or Client is offered and while some type of responsibility could be demandable before the Correspondents.

 

To which recipients will your data be communicated?

The Correspondents shall not transfer data to third parties without first obtaining your consent, except for those necessary to comply with the legal or contractual obligations to which the Correspondents are subject at any given time due to their nature and activity, and/or to comply with the request made by the Users/Customers.

The Correspondents do not make international transfers of your personal data. If you have given your express consent, the Correspondents may transfer your data in order to provide you with commercial information about products or services and / or advertising on promotions or offers that may be of interest to you to:

  • Daimler Group companies: Depending on the product or service, Mercedes-Benz España, S.A.U. (product passenger cars and associated products/services); Mercedes-Benz Vans España, S.L.U. (product vans and associated products/services); Mercedes-Benz Trucks España, S.L.U. (product trucks and associated products/services); or Daimler AG. You can consult the list of companies that are part of the Official Mercedes-Benz Network at the following web address: WWW.MERCEDES-BENZ.ES

□ I consent to the transfer of my data to the companies of the Daimler Group for the above-mentioned purpose.

  • Companies of the Mercedes Benz Official Network: Mercedes-Benz España, S.A.U Mercedes-Benz Vans España, S.L.U. Mercedes-Benz Trucks España, S.L.U. Daimler AG. You can consult the list of companies that are part of the Official Mercedes-Benz Network at the following web address: WWW.MERCEDES-BENZ.ES

□ I consent to the transfer of my data to CONCATSA for the purpose indicated above.

  • Also, if you have given your express consent, the Correspondents will transfer your data to CONCATSA CORREDURÍA DE SEGUROS, S.L. ("CONCATSA") in order to send you information about vehicle insurance and others that may be of interest to you.

I consent to the transfer of my data to CONCATSA for the purpose indicated above. What are your rights when you provide us with your data?

In certain circumstances, Users/Customers may request the limitation or suppression of the processing of their data, in which case it will only be kept for the exercise or defense of claims by notifying via email to PROTECCIONDEDATOS@GRUPOCONCESUR.ES or by post to the Correspondents, at the following postal address: Carretera A-92 (KM 5.5) 41500 Alcalá de Guadaira, Seville (Spain).

Likewise, Users/Customers have the right to access and receive, in a structured, commonly used and machine-readable format, the personal data they have provided, and to transmit it to another responsible party. Likewise, they may rectify the data provided when they deem it necessary.

For your convenience, the Corresponsables offers you the possibility to exercise these rights by mail (to the address above) or by e-mail to PROTECCIONDEDATOS@GRUPOCONCESUR.ES indicating "ARCOLP Rights" in the subject line. If you wish to contact, in particular, one of the Corresponsables, you only have to indicate the identity of the company you wish to contact in the "subject" of the e-mail or in the addressee of the postal mail.

Similarly, the User/Customer may at any time revoke the consent given for the sending of commercial communications. The revocation of consent may be made by the means provided above or, in the case of commercial communication by electronic means, by accessing the link provided for this purpose at the bottom of each advertising mail sent to you. In the event that the commercial communication is carried out by telephone call, you may revoke your consent by expressly expressing it to your interlocutor.

In any case, we inform you that you may contact the competent authority on data protection (Spanish Data Protection Agency), when you consider that the rights that are recognized by the aforementioned regulations have been violated by the Correspondents.